All of our rates are for labor only. If any software or hardware purchases are necessary, the cost of such will be collected as a deposit before service is started. Pickup and drop off services are billed at the same rate as onsite, yet you are only billed for the "hands on" time of repair. This means that, unlike onsite service, you are not being charged for the time it takes malware scans to run or updates to download. Also, you never pay a trip charge within our service area (15 mile radius).